Customer Story

Wade Incorporated

MyDealer Access Helps Improve Dealer Effectiveness
and Customer Communications

Mailing all invoices used to take three people a day and
 a half to complete. Now, though, it takes one person just two
 hours to get the job done...”
 - Wade Litton, General Manager

At John Deere dealer Wade Incorporated, part of their mission is to provide innovative solutions for their customers. To this end, the dealership decided it was time to upgrade the accounts receivable module they were using previously.

According to General Manager Wade Litton, “Here at Wade Incorporated, we are mostly a large agriculture business, with small agriculture becoming an increasing part of our business. We have been around for more than 100 years and we want to make sure that we are always offering all of our customers the best service possible.”

Wade Incorporated had been using a legacy system to manage the business, and when it came to accounts receivable, the manual process was time-consuming and cumbersome.
A recent transition to CDK’s MyDealer Access, an online customer portal, has made a difference:

Says Litton, “We always had to mail invoices to customers with their statements, and sometimes paper invoices got lost in the shuffle. It became even more time consuming when that happened because we would then have to do the research and leg work to find the original invoice and pull copies to resend to the customer. Now with CDK’s MyDealer Access, it was taken care of for us! We appreciate the time we freed up in the day, and also how much more effective and efficient we could be in the dealership.”

CDK’s MyDealer Access allows customers to extend a dealership’s services via the Internet. For the convenience of the customers, MyDealer Access offers an around-the-clock ability to electronically access account and equipment information, perform service scheduling, order parts, and print out copies of individual invoices. Wade Incorporated has its customer base set up with MyDealer Access accounts so that they can manage their accounts receivable accounts electronically. As an example, Wade will mail the customer their statement and the customer will then reconcile their account through MyDealer Access and print off any invoices they wish to keep. This is seen as a huge technological step for agricultural customers.

CDK’s MyDealer Access Exciting Addition for Wade Incorporated

MyDealer Access is able to give our customers even more information about our business relationship together. It’s easily accessible and the best system we’ve seen.”
- Wade Litton, General Manager

The fact that everything is online is very appealing for Litton. He says, “With CDK, we can set up customers on the MyDealer Access module, which lets customers review invoices online, manage fleet, pull old invoices, and set up service calls through the module. MyDealer Access is able to give our customers even more information about our business relationship together. It’s easily accessible and the best system we’ve seen.”

According to Litton, “With our legacy system, each location had its own system and each customer had a separate number and separate invoice for each location. Now, with CDK MyDealer Access, regardless of where the customer does business, they just have one "Wade, Inc." account set up in the system. Mailing all invoices used to take three people a day and a half to complete. Now, though, it takes one person just two hours to get the job done.”

Wade Incorporated Urges Other Dealerships to Start Using MyDealer Access

Litton concludes: “We really hope that MyDealer Access is accepted by more dealers. It is such a great system. The product really makes us more productive and gives our customers so much more information.”

About Wade Incorporated

For more than 100 years, Wade Incorporated has been servicing the equipment needs of the Mississippi Delta and beyond. With locations throughout Mississippi, its mission has been and will always be to grow its customers by uniting great people, premier products, and innovative solutions.