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MyDealer Access

Adding self service to your full-service dealership

MyDealer Access allows you to extend your dealership’s services via the Internet. For your customers’ convenience, MyDealer Access offers an around-the-clock ability to electronically access their account and equipment information, perform service scheduling, order parts, and print out copies of individual invoices.

Take a tour!

For a demo of MyDealer Access, please call (519) 474-3300 ext. 230.

Related Products
Systems Requirements
  • Windows®Vista Business, 2000
    or XP Pro SP2 Operating System
  • Processor and memory size based on Operating System recommendations
    (or greater)
  • Internet Explorer 5+
  • Ethernet Ready
  • IBM® Power6™ recommended, scaled by number of users
  • 8 GB RAM for server
    or greater, depending on number of users
  • VPN access to server via Internet
  • 512 Kbps remote
    store connection, determined by number
    of devices
  • Current CDK system release
  • Current IBM OS release
  • LANSA® License
  • Internet connection
  • Firewall solution recommended

Your dealership’s MyDealer Access site gives your customers an increased level of information convenience and control. Your customers expect you to deliver an array of services, with the same quality of service they receive in person—and with MyDealer Access, you can. The results are better customer relationships, which increases loyalty and raises retention rates.

Reduce Costs
As transactions are performed electronically, your dealership saves time and money. As an example, your accounting department will spend less time dealing with inquiries, as customers can view online account information and print invoices. As well, the sales and service departments can devote more time to improving the quality of day-to-day walk-in business, and view current customer data as customers update their equipment profiles.

Integration
With MyDealer Access, you can gain a competitive advantage over those whose business-system provider isn’t offering their customers integrated e-business applications. Customers can see account information, check outstanding invoices, review recent payments, and even print copies of old invoices—complete with electronic signatures. This viewable data is even more valuable when you consider it is real-time, as it’s contained in the business system.

Innovation
MyDealer Access’ interface is the familiar web browser, which provides easy navigation of your MyDealer Access web site. Customers have access to their information with just a simple click of a mouse, so they can get the information they need—when they need it. Additionally, through a dealership’s MyDealer Access page, links can be provided to online manufacturers’ parts books so that your customers don’t have to possess part numbers, names, and descriptions.

Once authorized users are securely logged into MyDealer Access, they can work in a customizable environment in order to maintain and receive information regarding their account, equipment and parts inventories, perform transactions, and accept quotes. Customers can also save time by, for example, creating purchase orders in MyDealer Access, which eliminates phone calls, paper or e-mails, or faxes.

Customer Self Service
MyDealer Access frees up your staff, by allowing your customers to view details of their outstanding account balances, tax summaries for selected invoice groups, and to reproduce invoices. With MyDealer Access, customers can also update their profile and equipment information, notify the dealership that they want to trade or sell, schedule service, shop for and order equipment and parts, purchase merchandise, look up their own work orders and identify repairs, check their rental invoices, add to a machine’s parts history, and interact with a complete parts, service and equipment quoting system.

Key Features
  • Online administration tools to customize your MyDealer Access web site’s color combinations by branch, logos, pictures, messages and contact/carbon-copy contact e-mail addresses
  • Preview changes made to the site—before they are applied site-wide
    MyDealer Access’ security features allow you to control and customize each customer’s access to your site
  • Maintain promotional messages and product specials
  • Create a user-defined dealership contacts page
  • Perform a site-traffic analysis to find out who is visiting your MyDealer Access site, and how frequently
  • Link from each MyDealer Access screen to the built-in help system, which provides detailed screen descriptions and how-to instructions
For More Information
For more information about MyDealer Access, email us at sales.heavyequipment@cdk.com or call 519-474-5212.

 

Marketing Options
  • Send a “thank you” letter to customers who have purchased equipment from you in the last 30 days, or a “Past Due” letter to customers who are past due on their account, plus create letter labels
  • Send an e-mail to customers who own a specific model of equipment to inform them of manufacturer changes to their warranties, or an e-mail to inform them of upcoming service specials
  • Send a fax to all your customers to inform them of your dealership’s holiday hours or the opening of a new store, or send a fax to customers who have not been marketed to in the last 60 days regarding parts department specials