MyDealer Access allows you to extend your dealership’s services via the Internet. For your customers’ convenience, MyDealer Access offers an around-the-clock ability to electronically access their account and equipment information, perform service scheduling, order parts, and print out copies of individual invoices.
For a demo of MyDealer Access, please call (519) 474-3300 ext. 230.
Your dealership’s MyDealer Access site gives your customers an increased level of information convenience and control. Your customers expect you to deliver an array of services, with the same quality of service they receive in person—and with MyDealer Access, you can. The results are better customer relationships, which increases loyalty and raises retention rates.
As transactions are performed electronically, your dealership saves time and money. As an example, your accounting department will spend less time dealing with inquiries, as customers can view online account information and print invoices. As well, the sales and service departments can devote more time to improving the quality of day-to-day walk-in business, and view current customer data as customers update their equipment profiles.
With MyDealer Access, you can gain a competitive advantage over those whose business-system provider isn’t offering their customers integrated e-business applications. Customers can see account information, check outstanding invoices, review recent payments, and even print copies of old invoices—complete with electronic signatures. This viewable data is even more valuable when you consider it is real-time, as it’s contained in the business system.
MyDealer Access’ interface is the familiar web browser, which provides easy navigation of your MyDealer Access web site. Customers have access to their information with just a simple click of a mouse, so they can get the information they need—when they need it. Additionally, through a dealership’s MyDealer Access page, links can be provided to online manufacturers’ parts books so that your customers don’t have to possess part numbers, names, and descriptions.
Once authorized users are securely logged into MyDealer Access, they can work in a customizable environment in order to maintain and receive information regarding their account, equipment and parts inventories, perform transactions, and accept quotes. Customers can also save time by, for example, creating purchase orders in MyDealer Access, which eliminates phone calls, paper or e-mails, or faxes.
Customer Self Service
MyDealer Access frees up your staff, by allowing your customers to view details of their outstanding account balances, tax summaries for selected invoice groups, and to reproduce invoices. With MyDealer Access, customers can also update their profile and equipment information, notify the dealership that they want to trade or sell, schedule service, shop for and order equipment and parts, purchase merchandise, look up their own work orders and identify repairs, check their rental invoices, add to a machine’s parts history, and interact with a complete parts, service and equipment quoting system.